Terms of Service

🔒 PRIVACY POLICY

Effective Date: 01/08/2025
A.D. Heleni Restaurants Ltd
Trading as: Rigas Pizza & Riganato Greek Grill

1. Introduction

At A.D. Heleni Restaurants Ltd ("we", "our", "us"), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data.

2. What Information We Collect

We may collect and store the following types of personal information when you place an order or interact with us via:

• Telephone

• Website

• Mobile App

• Social Media (including Facebook, Instagram, etc.)

• In-person ordering

• Delivery platforms (e.g. Foody, Wolt, Bolt)

Collected Data may include:

• Full Name

• Delivery Address

• Telephone Number

• Email Address

• Order Details

• Payment Method (note: we do not store card details unless processed via third-party secure gateways)

• Communication records (e.g., messages or complaints)

3. How We Use Your Information

We use your information to:

• Process orders and deliver food

• Contact you regarding your order or support request

• Send promotional offers (if you have opted in)

• Improve our services and user experience

• Maintain records for legal or regulatory compliance

4. Sharing Your Information

We do not sell or rent your data. We may share your data with:

• Delivery partners and drivers

• IT and marketing service providers

• Payment processors

• Authorities if required by law

5. Your Data Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for marketing at any time

To exercise these rights, email us at info@adheleni.com.

6. Security

We implement appropriate measures to protect your data from loss, misuse, and unauthorized access. However, no system is 100% secure.

7. Retention

We retain your data only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

8. Updates

We may update this policy from time to time. Changes will be posted on our website or communicated via other channels.

📄 TERMS & CONDITIONS / TERMS OF USE

Effective Date: 01/08/2025
A.D. Heleni Restaurants Ltd
Trading as: Rigas Pizza & Riganato Greek Grill

1. Acceptance of Terms

By using our services—whether by phone, website, mobile app, social media, or in-store—you agree to be bound by these Terms.

2. Orders and Payments

• All orders are subject to availability and acceptance.

• Prices are inclusive of VAT unless otherwise stated.

• We reserve the right to refuse or cancel any order at our sole discretion.

• Payment methods include cash, card, or third-party platforms.

3. Delivery & Collection

• Delivery areas and estimated times are displayed on our ordering platforms and may vary.

• You are responsible for providing accurate contact and delivery information.

• If delivery is unsuccessful due to incorrect details, a charge may still apply.

4. Refunds & Complaints

• If there is an issue with your order, contact us within 24 hours.

• Refunds or replacements are provided at our discretion.

• Allergen and dietary information is available upon request. It is your responsibility to inform us of any allergies.

5. Intellectual Property

All content on our platforms (logos, menus, text, images) is the property of A.D. Heleni Restaurants Ltd and may not be copied or reproduced without permission.

6. User Conduct

You agree not to misuse our services (e.g., by submitting false orders, using offensive language toward staff, or attempting to hack our platforms).

7. Privacy

By placing an order, you agree to our Privacy Policy, including our right to store and use your data for service, communication, and marketing purposes, unless you opt out.

8. Changes to Terms

We reserve the right to change these Terms at any time. Updates will be posted online or communicated through other platforms.